StartUp Colleges

Mumbai, Maharashtra, India

1. Thought-provoking panel discussions with experts across sectors.
2. A high-energy awards ceremony recognizing exemplary CX contributions.
3. Networking sessions fostering collaboration and idea-sharing among participants.

• CX Innovator of The Year: CarTradeExchange
• Best Customer Centric Strategy: Panasonic Electric Works India
• Best CX Solution: Marico Limited
• Best Customer Experience Transformation: Kotak Securities
• Excellence in Customer Service: Fintree Finance Pvt Ltd 
• Best Contact Centre Team of the Year: TATA Cliq
• Best Digital Transformation Initiative - NBFC: ECL Finance Ltd
• Most Disruptive CX Project of the Year: Mahindra Finance
• Visionary CX Leader of the Year: Tabrez Anwar (Kotak Securities)
• Visionary Fintech Leader of the Year: Rupam Mazumder (ECL Finance)
• Most Innovative CX Leader of the Year: Dharmender Narang (IIFL Capital Services)
• Best Use of AI in Customer Experience: IIFL Capital Services
• Most Disruptive CX Leader of the Year: Navin Kumar Pandey (Mumbai International Airport Limited)
• Lifetime Achievement Award: Rajesh Haricharan Dubey (Fintree Finance Pvt Ltd)
• CX Leader of the Year: Mahendra Bindra (Unity Small Finance Bank)
• Most Promising Customer Leader of the Year: Swapnil Sant (TATA Cliq)
• CX Digital Transformation Champion: Sumit Saha (Mahindra Finance)

• Customer Experience Partner: SurverySensum
• Outsourcing Partner: Futwork

Their contributions enriched the summit and helped create an impactful experience for all attendees.

Gratitude to Speakers and Attendees

The summit featured insights from industry stalwarts through panel discussions, sparking meaningful conversations around CX innovation. Krypton India thanks its esteemed speakers and panellists for their invaluable contributions and extends its heartfelt appreciation to the enthusiastic attendees for making the event vibrant and interactive.

Women Entrepreneurs Leading the Charge

The CX Innovation Summit & Awards is the brainchild of two visionary women entrepreneurs, Shraddha Bhosale (Founder & CEO) and Prachitee Thakur (Co-Founder & COO), who continue to set new benchmarks in the B2B events landscape. Their unwavering commitment to empowering professionals and fostering industry collaboration was instrumental in the event's success.